Please call (212) 279-5044 for more information.
Frequently Asked Questions
- Do I need a business license or tax ID to purchase from you?
Yes. We are a wholesaler and we will ask you for your business information and tax ID.
- Do you offer a catalog?
No. We do not maintain a catalog. We update our featured products on our website seasonally. To view our complete product line, please visit our showrooms.
- Do you rent your products?
No. Our products are fragile and are not suitable for rental.
- What is your return/exchange policy?
All sales are final. We maintain this policy so we can offer you silk products in the best condition and at the best price.
- Do you deliver?
Yes. We contract a van delivery service for the Manhattan, New York area. The delivery rate starts at a minimum of $25. Please call us for details and for delivery to areas outside of Manhattan.
- Do you ship internationally?
Yes. Please call us and we will arrange the best method of shipment and send you a quote for shipping costs.
- Do you make floral arrangements?
Yes. Please call to make an in-store appointment for custom arrangements. The minimum order is $50 for materials and we charge additionally for labor, Styrofoam, and accessories. We do not have ready-made arrangements on display but we can email you photos of previously done arrangements. We do not offer acrylic water or resin for arrangements.
- Can the products be placed outdoors?
Most of our silk products are made for indoor decoration, unless specifically indicated for outdoor use. In general, the silk products will withstand outdoor conditions for about a year. Afterwards, the colors will fade under the sunlight.
- What is the best way to cut the flowers?
Most of our silk flowers have wired stems. We recommend using a wire cutter from the hardware store instead of scissors. For thicker stems, we recommend cutting in two steps - cut apart the plastic outer layer first, then the wire underneath.